1. Excelec provides equipment and software. In other words, Excelec provides complete solutions?
   
2. What do I need to make a banking system?
   
3. How does it all start?
   
4. In case that we need a custom solution, meaning a custom software or
   equipment designed for my needs, can Excelec supply such system?
   
5. Can I develop my own software application?
   
6. In case that we need credit, how is the procedure?
   
7. How long does it take to have a system completely in business?
   
8. What are the communication channels needed?
   
9. How is the maintenance support and assistance service?
   

1. Excelec provides equipment and software. In other words, Excelec provides complete solutions?top
A. Yes, we supply turnkey solutions for Banks, Payment systems and Access control.

2. What do I need to make a banking system?top
A. A banking system has terminals, a system server, and in case you have terminals that operate in LAN connection, a transaction router will be needed. Terminals can be any of our RockPOS or PinCel terminals. The System Server is based in a PC with Windows NT.

3. How does it all start?top
A. Just call us at (57-4) 301-2222 or send an E-mail to sales@excelec.com. We will guide you to the process of configuring, designing, and how to start business with your system.

4. In case that we need a custom solution, meaning a custom software or equipment designed for my needs, can Excelec supply such system?top
A. Yes we can supply our customers with custom solutions. In the case of custom equipment, it will depend on the number of machines needed. As a general rule 1000 pcs is the minimum quantity for custom products.

5. Can I develop my own software application?top
A. Yes, Excelec’s open architecture policy allows our customers to buy a software development kit and receive training on how to program our terminals. Software is developed in C language.

6. In case that we need credit, how is the procedure?top
A. Excelec will guide you through the process, but it is very simple: As soon as a system has been sketched and quoted, we will send you a list of banks that are authorized to manage credit operations in your country. They will qualify you for the credit. Once your company is accepted, the credit will be requested to Bancoldex. This whole process will take about two weeks.

7. How long does it take to have a system completely in business?top
A. It depends on the complexity of the application, but the average is 6 weeks.

8. What are the communication channels needed?top
A. For a basic system, you will need regular phone lines at the server site. And as many lines as needed for the number of terminals that the system will have.
In case wireless communication is used, a communication channel from the server to the provider of wireless communication will be needed.

9. How is the maintenance support and assistance service?top
A. Terminals are almost service free, but you will need a couple of terminals to temporarily replace the terminals with problems. Failed terminals can be shipped out to the nearest Excelec service center.
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